By attending any events run by Quiet Community with Catherine, you agree to abide by the following Code of Conduct and Terms & Conditions.

CODE OF CONDUCT

Community values

Everyone attending classes/events/retreats must follow and support our values of kindness, integrity and inclusion.
Aggressive and/or confrontational behaviour towards staff or our guests, and any behaviour which contradicts our values, will not be tolerated and will result in you being asked to leave and any memberships you hold being cancelled.

Yoga classes

Please arrive at least 10 minutes before the start of your class to allow time for sign-in. Latecomers will not be admitted and will not receive a refund. This is to prevent any disruption to the class and for health & safety reasons as outlined in our insurance policy.
You must sign the Yoga Waiver before attending your first class.
If you have any injuries, please inform the teacher before the class begins.
Inside the studio: remove shoes; phones must be on silent and out of sight; no food (or chewing gum); use quiet voices before, during and after class to help us to maintain the peaceful atmosphere.
Rented mats and props should be wiped down with the sprays and cloths provided after use. A charge will be taken for any rented mats and props that are not returned.

TERMS & CONDITIONS

Classes & events

All classes, events and workshops must be paid for in advance.
Unless otherwise specified, we provide all relevant equipment, but you are welcome to bring your own if you prefer.
Please note that classes, events and workshops may fill up - guarantee a space by booking in advance via our booking system.

Cancellations and refund policy

Class/event bookings can be cancelled up to 24 hours in advance (email catherine@quietcommunity.co.uk to activate your refund). (Retreats are not included in this policy - for retreat cancellations, contact Catherine.) Anything after this is classes as late cancellation (see below).
We have a no-refunds policy for missed bookings (no-shows) and late cancellations. Our rationale for this: the missed spot could have been filled by another paying customer, and the room hire and the teacher still need to be paid. In order to qualify for a refund, you must cancel online and with the correct amount of notice (as above).
If you qualify for a refund, you will be refunded to the same payment method you paid with, i.e.: a refund to the card you paid with, or credit returned to your class pass.

Waitlist

We run a waitlist for oversubscribed classes and events. Automated notifications are sent to those on the waitlist if/when a space becomes available. This is done on a first-come first-served basis.

Membership

Membership credits can be used for any classes with Catherine across multiple venues.
Membership is a recurring monthly card payment which renews automatically, every month, and is taken on the same day each month.
There is no minimum term and you can cancel at any time via our booking platform.

Any questions? Get in touch: catherine@quietcommunity.co.uk.

MEDIA CONSENT

Please note that we occasionally capture photos or short videos to share on our website and social media. By registering for an event or club, you consent to the possibility of being filmed/photographed during the event.
If you’d prefer not to be included, just let us know on arrival.
We try our best to notify guests in advance if a class will be photographed/filmed - usually via the class description.
Worried about being on camera? We want footage of the real people who make up our community. Authenticity and inclusion are important to us - and we want our marketing to reflect that.

PRIVACY POLICY

You have a right to know what personal information companies hold about you, and how it's used. This section is intended to be a clear guide to what data Cosy Retreats with Catherine holds about you, how it's stored and how it's used.

Data controller

The data controller and data protection officer is Catherine Allsop. Please get in touch if you have any questions or concerns: catherine@quietcommunity.co.uk.

How your data is collected and stored

Quiet Community with Catherine uses OfferingTree for bookings, our website, newsletter and other core aspects of the business.
The following information is likely to be stored here: first and last name, email address, signed waivers, payment information, any health-related information you choose to share with us, and any other customer data which is required for us to legal function as a business.
This allows us to identify you, notify you about your classes/events, contact you about anything you need to know, and for insurance and safety policies.
All information is held securely by OfferingTree in line with their privacy policy which you can view here.

Occasionally, we take in-person payments through Square, our POS system. The data held by Square may include first and last name, email address (for digital receipts) and payment information. Square securely stores your data in line with their privacy policy.

Cookie policy

By using our website, you agree to the collection and storage of your information via cookies. This information is used to collection information about our visitors and improve the website for all users.
You can block and manage cookies within your browser.

Information sharing and disclosure

Quiet Community with Catherine does not sell, trade, rent, exchange or otherwise share your personal information with any other person, company or organisation. Those with authorised access to your data include: staff of Quiet Community with Catherine and trusted third-party service providers.
We share your personal information with third party service providers only to the extent necessary to perform these services.
To comply with the law, we may collect, use, retain and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal processes or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security or technical issues; or (d) protect the rights, property and safety of our customers and others.

Data retention

We only retain personal stat for as long as necessary to fulfil the purposes we collected it for, including for satisfying legal, accounting or reporting requirements.

If you would like to access, update or delete your personal data, send an email to catherine@quietcommunity.co.uk and we will action it as soon as possible.

Our policies may be updated at any time. The most recent version is always shared here.

Terms & Conditions